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7 Mistakes To Avoid When Choosing A Carpet Cleaner

MISTAKE #1: Choosing a carpet cleaner based on equipment alone.  No question, your carpet cleaner needs first-rate equipment.  But they also needs something else.  They needs employees who are skilled at operating that equipment.  Many companies’ own hot-water extractors, but very few companies teach their employees how to use them properly.  The best way to know that the carpet cleaner’s employees have been properly trained is to make sure the cleaner has been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).  Before you choose a carpet cleaner, ask to see written proof of the companies’ and the technician’s IICRC certification.

MISTAKE #2: Choosing a carpet cleaner based on a low price.  The truth is, when we invest wisely, we get what we pay for.  Call the cheapest company you can find, and I’ll wager you get a big sales pitch with a little bit of cleaning.  It only makes sense that the cheapest company has to cut costs by using cheap cleaning agents, cheap cleaning equipment, and cheap personnel spending as little time as possible cleaning your carpets.  Is that really going to remove all the contaminants, oils, dirt, and sand from the carpet?  If not, then the lowest priced company isn’t really a bargain at all.

MISTAKE #3: Choosing a carpet cleaner based on a single telephone call.  Instead, invite the person to your home and ask for a specific written quotation.  Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high-pressure tactics when the technician steps into your living room.

MISTAKE #4: Choosing a carpet cleaner who doesn’t offer a money-back guarantee.  In my view, every carpet cleaning company should be fully accountable for their work.  And if you aren’t pleased with the job in every way, you shouldn’t have to pay for it.  Period.  Not all carpet cleaners offer a guarantee.  Or, if they do, the guarantee may be “limited”.  Ask the carpet cleaner if he offers a money back guarantee and then make sure the carpet cleaner includes his guarantee on his written quotation.

MISTAKE #5: Choosing a carpet cleaner without getting comments from his other clients. Any carpet cleaner can say anything about his past jobs.  And, sadly, some of what he says may not be true.  Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.

MISTAKE #6: Choosing a carpet cleaner who isn’t certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). If your carpet cleaner isn’t a close friend, you may not know whether he has the knowledge or experience to clean your carpet well.  If you wan to be sure you’re hiring a competent professional, make sure he is IICRC certified.  The carpet cleaner must earn that certification through study, experience and successful completion of formal, written examinations.

MISTAKE #7: Choosing a carpet cleaner who only offer on type of cleaning method or system.  You might expect this from me, since my employees and I use several types of cleaning methods.  But there are several good reasons.  Every cleaning method has its strength and weaknesses.  Some are used for commercial or maintenance cleanings, some have better agitation, some rinse better etc...  There are even times when we might combine two methods to get the best results.  What ever your situation is, you can count on Spot Out to have the solution to achieve the best possible results.
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